Privacy Policy

Who We Are

J.Roberts Solid Fuel Services is a professional fireplace and stove installation company trading throughout Ireland. We are committed to protecting your personal data and handling it responsibly. For any privacy-related queries, contact us at robertssolidfuelservices@gmail.com.

What Data We Collect

When you submit an enquiry or booking request through our website, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Home or property address (for survey bookings)
• Details of your enquiry or requirements

We also collect anonymised usage data via cookies to help us understand how visitors use our website.

How We Use Your Data

Your personal data is used for the following purposes:

• Responding to your enquiries in a timely manner
• Scheduling and confirming home survey appointments
• Providing quotes and follow-up communication
• Sending occasional marketing updates — only where you have provided explicit consent

We do not sell, rent or share your personal data with third parties for their own marketing purposes.

Data Retention

Enquiry and contact data is retained for a period of 3 years from the date of last contact. Marketing consent records are retained until you withdraw your consent. You may request deletion of your data at any time by contacting us.

Your Rights Under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data
• Right to Portability — receive your data in a structured, machine-readable format
• Right to Object — object to processing for direct marketing purposes

Cookies

Our website uses essential cookies required for basic functionality, and optional analytics cookies to help us improve the site. Analytics cookies are only set with your consent via our cookie banner. For full details, see our Cookie Policy.

Contact Us

To exercise any of your rights, or to raise a concern about how we handle your data, please contact us at robertssolidfuelservices@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with the Data Protection Commission at dataprotection.ie.